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Posts made in July, 2014

Tools Over Rules

Posted on Jul 14, 2014

Traditional business paradigm reflects the age-old maxim that knowledge is power, and in many ways that idea is just as true today as it ever has been. In contact centers especially, knowledgeable agents can breeze through interactions with customers, quickly answering questions and offering “cookie-cutter” solutions by rote. Common logic says this is as good […]

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